Instrument Viewings By Appointment Only, Counter Open For Accessories + Click & Collect

Customer Info / Terms & Conditions

The terms and conditions described here relate to purchases made through the website only. In store purchases are subject to different policies.

Privacy Statement

The terms and Condition described here relate to purchases made through the website only. In store purchased are subject to different policies.

By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server.


Payment must be received in full before your item(s) is/are despatched.
All product prices, features and specifications are subject to change without notice.

Delivery / Postage Information

All deliveries to mainland UK are free of charge for orders of £200 and above. For orders below £200 there is a small charge of £7.00.

Non UK mainland address, please view detailed pricing table:

Total WeightUK MainlandUK off MainlandEurope (excluding Norway & Switzerland)NorwaySwitzerlandUnited States
Up to 30kgFree£30.00£50.00£60.00£60.00£195.00
Above 30kgFree£40.00£80.00£90.00£90.00£245.00

Orders Received by 12pm for in stock items will be despatched same day Tuesday - Friday (we are closed monday).

All guitars are inspected and set up before shipping

Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Upon receiving your item please sign for as "Unchecked" therefore if the item has been damaged in transit we can claim for it off the courier.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. Damages/shortages must be notified within 3 days of delivery. This does not affect your statutory rights.

We are currently only shipping to a limited number of countries. However, we are happy to deliver to other countries, so if your country is not listed please contact us for exact shipping cost details.


VAT is charged at 20% for all orders within the EU, for all orders outside the UK VAT is not charged.

VAT Registration Number: GB 837 2933 06


Warranty Returns

New items come with a minimum 12 month warranty against manufacturer defect. Pre Owned items have a 3 month warranty (excluding valves).

Certain manufacturers offer extended warranties which will be enclosed with the product, these usually require you to supply a copy of your proof of purchase.

Online Returns

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 14 days for a refund. Special orders are not eligible for a refund.

All Returned goods must be in their original condition, packaging and be in same re-sellable condition. Please contact us before returning.

Please note, all return carriage costs are to be covered by the customer

If you are organising the return shipment yourself please notify us with the tracking information.

For UK Mainland customers we can arrange collection for the following costs. £20 (pedals & parts), £40 (guitars) and £60 (amps & cabs)

In Store Sales

In store sales are not subject to Distance Sellings Regulations. Faulty goods can be returned for a full refund. Non faulty items returned in original condition may be exchanged or a credit note can be issued at our discretion.

Customer Service

Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us:

By Telephone: 01926 808982

By Email:

By Post: B2 & B3 Quarry Park, Old Milverton Lane, Leamington Spa, CV32 6RW


Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

Product Description

Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date as accurate as possible.

Customer Satisfaction Guarantee

At Express Music we want you to be completely happy with your purchase. If for some reason this is not the case please contact us on receipt of your order and we will act promptly to solve the problem.

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Contact Us

Express Music
B2 & B3 Quarry Park
Old Milverton Lane
Leamington Spa, CV32 6RW
01926 808982
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