Customer Info / Terms & Conditions

Please read all the information below carefully before placing an order

Privacy Statement

By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server.

     

VAT Registration Number: GB 837 2933 06

Payment must be received in full before your item(s) is/are despatched.
All product prices, features and specifications are subject to change without notice.

Delivery / Postage Information

All deliveries to mainland UK are free of charge for orders of £20 and above. For orders below £20 there is a small charge of £3.

Non UK mainland address, please view detailed pricing table:

Total WeightUK MainlandUK off MainlandEurope (excluding Norway & Switzerland)NorwaySwitzerlandUnited States
Below 1kgFree£12.00£16.00£16.00£16.00£35.00
1kg to 30kgFree£20.00£65.00£80.00£80.00£120.00
Above 30kgFree£35.00£80.00£90.00£90.00£160.00

Orders Received by 12pm for in stock items will be despatched for Next Working Day Delivery (Mon-Fri).

Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Upon receiving your item please sign for as "Unchecked" therefore if the item has been damaged in transit we can claim for it off the courier.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. Damages/shortages must be notified within 3 working days of delivery. This does not affect your statutory rights.

We are currently only shipping to a limited number of countries. However, we are happy to deliver to other countries, so if your country is not listed please contact us for exact shipping cost details.

VAT

VAT is charged at 20% for all orders within the EU, for all orders outside the EU VAT is not charged.

Returns

New items come with a minimum 12 month warranty against manufacturer defect.

Certain manufacturers offer extended warranties which will be enclosed with the product, these usually require you to supply a copy of your proof of purchase.

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 14 working days for a refund, less carriage costs which are £5 for small items £10 for medium packages and £40 for large items. All Returned goods must be in their original condition and packaging and be in re-sellable condition. Special orders are not eligible for refund. If you decide that you do not wish to keep an item you must contact us before returning your item(s). Alternatively we can arrange collection, the average cost for a collection is £15.

Customer Service

Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us:

By Telephone: 02476 635 766

By Email: sales@expressmusic.co.uk

By Post: 196-204 Binley Road, Coventry, CV3 1HG

Safety

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

Product Description

Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date as accurate as possible.

Customer Satisfaction Guarantee

At Express Music we want you to be completely happy with your purchase. If for some reason this is not the case please contact us on receipt of your order and we will act promptly to solve the problem.

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Contact Us

Express Music Coventry
196-204 Binley Road
Coventry, CV3 1HG
02476 635 766
Express Music Shirley
Unit 10, Rear of 179, Stratford Rd
Shirley, Solihull, B90 3AU
0121 745 8122
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